Speaking

Workshops and Keynote Topics

Audiences aren’t just inspired by this work…
they experience it.

Blending empathy, precision of language, and real-world applications, these sessions help audiences navigate difficult conversations with clarity and calm.

Participants leave with tools they can use immediately, conversations they handle differently, and relationships that feel stronger because of it.

During a de-escalation session led by Dayne, our team experienced a complete shift in how we approach human interactions, moving from confrontation to empathy-driven conversations. Her approach is both powerful and disarming, showing that genuine care and the right intentions can transform even the toughest situations. Listening to Dayne is deeply empowering. She inspires confidence, clarity, and action. Simply put, she is authentic, impactful, and truly inspiring
— Valérie Bédard, Coordonnatrice aux opérations and Carolyne Pronovost, Directrice ventes et service, Voyages A+

Communicating in Color

Speaking with intention, not habit.

You’re a good communicator, and despite your best intentions, habitual phrases, reflex responses, and subtle communication patterns may be dulling your message. They often send subconscious signals like defensiveness, timidity, insecurity, hesitation, or irritation that you never meant to convey.

In this session, you’ll learn to recognize and interrupt those habits, replacing them with intentional language that creates understanding, feels safe, strengthens relationships, and brings calm to difficult conversations.

You’ll discover how subtle shifts in phrasing transform everyday interactions into trust-building moments and genuine connection.

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Keys To De-Escalation

De-escalation is one of the most valuable communication skills you can develop. It impacts every relationship and interaction you have. Many people say “It’s easy, just k!ll them with kindness.” When handled poorly, forced or performative kindness can trigger defensiveness and inflate the concern. 

In this session, you’ll learn the transformative keys that instantly reduce emotional intensity, resolve issues more quickly, and strengthen trust – even in the most charged moments.

This work isn’t only for the other person’s benefit. 

The true gift of de-escalation is what it gives you.

You’ll learn how to engage in difficult conversations without absorbing their emotional weight. Instead of replaying the interaction for hours or carrying the tension for days, you leave feeling steady, clear, and proud of how you showed up. The result is a lighter mental and emotional load – for you and for the other person – with the relationship preserved.

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Lessons Learned from a
Bad Manager

The most powerful leadership tool you have is your own self-awareness.

This session unpacks how your blind spots, triggers, and habitual responses shape your team’s culture far more than your best intentions ever could. 

You’ll learn how incorporating empathy in your leadership becomes a form of strength – not because it is kind or nice, but because it reveals shared understanding (you see the real issue, not just the behavior on the surface), steadiness in tense moments, and trust in every interaction. 

Discover the superpower shift that happens when you stop being pulled into other people’s storms and begin listening for what lies beneath the waves before responding. 

This story-driven session reveals how you can move from reactivity to intention, from habit to impact, and from authority to genuine connection.

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The Apology Makeover

Apologies are meant to have a soothing effect.  They lower defenses and open space for reconciliation.  When used incorrectly, they increase emotional tension and discomfort.

An intentional apology repairs trust, dissolves friction, and can even strengthen a relationship beyond where it was before the “mistake”.  A genuine apology doesn’t weaken credibility, it demonstrates accountability, emotional intelligence, and respect.

Some see an apology as an admission of weakness. In reality, a well-delivered apology is one of the strongest communication tools you have.  

A meaningful apology communicates: “I see you, I value you, and I care about repairing this.”

The challenge is that most apologies fall short.  Not because you mean harm, but because your habits and scripts have taught you to apologize the wrong way… and to swat away apologies offered to you.

In this session, you’ll learn how to deliver apologies that create safety and openness – and how to respond to apologies in ways that honor the effort and stay present instead of dismissive.

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